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San Salvador, El Salvador — In a carpeted hallway, with morning sunlight streaming through floor-to-ceiling windows, a worker types el salvador chat room a laptop at a communal high table. In the cafeteria, employees keep water-cooler chats to a low volume as they grab a quick bite to eat.
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San Salvador, El Salvador — In a carpeted hallway, with morning sunlight streaming through floor-to-ceiling windows, a worker types on a laptop at a communal high table. In the cafeteria, employees keep water-cooler chats to a low volume as they grab a quick bite to el salvador chat room. A young man he to a training session in a computer lab wearing jeans, sneakers and a gray U.
Polo Association sweatshirt. This operation has all the trimmings of a modern U. But the building is in the capital city of El Salvador, and employees there are working to resolve customer service issues for largely American salvadog. They work for Sykes Enterprises, a Tampa company. For Sykes, El Salvador offers eager and relatively el salvador chat room employees, many with connections to the U.
For El Salvador, Sykes is helping to fuel the country's sluggish economy. Sykes has over 70 centers worldwide, in 23 countries, and a total of about 54, employees company wide offering companies customer service over the phone, via chat, by and over social media.
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The company was founded inwith IBM among its first clients. It no longer publicly identifies the companies it works with, though travel services and major hotel chains are among those who hire Sykes for customer service, technology and transportation. Sykes was one of the first el salvador chat room companies to build infrastructure in El Salvador, back insaid Chaf Peralta, vice president of area operations for Sykes El Salvador. El Salvador offered a skilled workforce that had cultural affinity with the United States and a el salvador chat room economy, Sykes spokesman Jesse Himsworth said via.
In the s and s, El Salvador was touted in international investment circles as a source of cheap labor, said Cecilia Menjivar, a sociology professor at the University of California, Los Angeles who specializes in Central American studies. But by the end of that decade, civil war had broken out. It lasted for about 12 years, until The U.
Many Salvadorans fled the violence. Today, about a fifth of the chah people live abroad, with a majority in the U.
Salvadorans who migrated maintain close contact with family and friends, which has led to an Americanization of the Central American nation and its people. Sykes El Salvador started with one location, one client and employees. By March of this year, it had four buildings, nine el salvador chat room and 3, employees, Peralta said.
Overall, the company has trained and hired about 20, people. The company has nurtured some of its workforce by creating Sykes Academy, Gonzalez said. The program, begun inoffers four-hour, English-language courses each day for four weeks. The classes are free, attracting those who want to work at Sykes or those who hope to leverage English proficiency to get hired elsewhere, Gonzalez said.
As more Salvadorans seek employment in call centers, former Sykes employees have opened up their own academies. It was el salvador chat room March, before e, pandemic took hold. Businesses like el salvador chat room began popping up aroundAnzora said, mostly run by former call center employees and the retornados, or deportees, like himself. Anzora arrived in the U.
He grew up in the San Fernando E in California and was deported inat Having spent most of his life in the U. Today, though, deportees don't stand out, as more Salvadorans from all walks of life work on their English to cash in on call center jobs. English Cool caters to these job-seekers by not only teaching them grammar but also English tailored to call center work.
It also offers job training. The center has had students so far. Just gotta give me more of an example. Other asments include watching television shows like FriendsThe Big Bang Theory and Key and Peele to get a sense of how different Americans speak and to dl cultural references. They wanted the same thing, a chance to make ends meet more easily. To address the coronavirus pandemic, Sykes increased office cleaning efforts, got flexible with schedules and provided work-at-home opportunities, Himsworth said.
In the first quarter ofthe U. El Salvador el salvador chat room historically depended on the international market to purchase one agricultural product at a time, such as cocoa beans, indigo and later coffee. But in recent decades, it has become primarily reliant on the U. In an attempt to create more incentives for foreign investments, the Salvadoran government switched its currency to the American dollar in Peralta, with Sykes El Salvador, said local job creation means less immigration to the U.
That addresses rlom concern about an American company outsourcing its el salvador chat room. She said the company strives to offer career opportunities. All of her eo directors, for instance, have worked on the floor taking calls. Back at the newest Sykes El Salvador building, which opened inhundreds of employees sit behind secure doors, in personalized cubicles. Customer greetings fill salvadpr air.
Her peers, in jeans, sneakers and T-shirts, lanyards around their necks, watch on with water cnat and cuat strewn about on desks. On the walls around them are guidelines and activity prompts, all in English. There are brick roofs and packed streets, and beyond, in the distance, dark green hills.
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Careers Advertise Legal Contact. Log in. Manage my subscription Activate my subscription Log out. In El Salvador, Tampa company plays major role Sykes Enterprises has grown into a leader rpom the nation's call center industry.